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Part I : The Six Foundation of Effective Negotiation
Chapter 1 : The First Foundation : Your Bargaining Style Chapter 2 : The Second Foundation : Your Goals and Expectations Chapter 3 : The Third Foundation : Authoritative Standards and Norms Chapter 4 : The Fourth Foundation : Relationships Chapter 5 : The Fifth Foundation : The Other Party's Interests Chapter 6 : The Sixth Foundation : Leverage Part II : The Negotiation Process Chapter 7 : Step 1 : Preparing Your Strategy Chapter 8 : Step 2 : Exchanging Information Chapter 9 : Step 3 : Opening and Making Concessions Chapter 10 : Step 4 : Closing and Gaining Commitment Chapter 11 : Bargaining with the Devil Without Losing Your Soul : Ethics in Negotiation Chapter 12 : Conclusion : On Becoming an Effective Negotiator |