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Part I. The Change Problem and Its Solution
1. Transforming Organizations : Why Firms Fail 2. Successful Change and the Force That Drives It Part II. The Eight-Stage Process 3. Establishing a Sense of Urgency 4. Creating the Guiding Coalition 5. Developing a Vision and Strategy 6. Communicating the Change Vision 7. Empowering Employees for Broad-Based Action 8. Generating Short-Term Wins 9. Consolidating Gains and Producing More Change 10. Anchoring New Approaches in the Culture Part III. Implications for the Twenty-First Century 11. The Organization of the Future 12. Leadership and Lifelong Learning |
John P. Kotter