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Preface Acknowledgements Transcription conventions 1. Discrimination and language learning: an overview 2. Mapping interaction: practice and theory 3. Cross-cultural training 4. Ethnographic and linguistic analysis in the workplace 5. Language teaching and learning 6. Conclusion Appendix 1: Industrial Language Training: its origins, aims and objectives Appendix 2: The role of the National Centre for Industrial Language Training (NCILT) Appendix 3: Race Relations Act 1976 Bibliography Index |