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Contents: Introduction: why managing quality is essential in project management; Fundamentals of project management; The definition and dimensions of project quality; The application of the guidelines of project quality in bodies of knowledge; Project success criteria and success factors; Project excellence and maturity models; Operational excellence concepts in major projects; How project quality and project excellence are practised: an empirical study; Heathrow Terminal 5: case study; Channel Tunnel Rail Link, High Speed 1 project (HS1): case study; Implementation: how to make project quality and project excellence happen; Appendices; Glossary; References; Index.
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