How to Read This Book 1
Introduction: The New Will of the World 3
Strategy 15
Chapter 1 What Exactly Should CEOs and CHROs Change? 17
Chapter 2 Why Organizational Change Is So Hard 20
Chapter 3 Two Non-Negotiable Traits for Leaders 22
Chapter 4 Bring Multiple Teams Together 24
Chapter 5 Make Great Decisions 26
Culture 29
Chapter 6 What Is an Organizational Culture? 31
Chapter 7 Why Culture Matters 32
Chapter 8 How to Change a Culture 34
Employment Brand 37
Chapter 9 Attracting the New Workforce 39
Chapter 10 Hiring Star Employees 42
Chapter 11 Hiring Analytics - the Solution 45
Chapter 12 Where to Find "Game Film" on Future Stars 47
Chapter 13 Five Questions for Onboarding 50
Chapter 14 Shortcut to Development - Strengths-Based Conversations 54
Chapter 15 CiiftonStrengths 34: A Taxonomy of Human Potential 57
Chapter 16 Five Steps to Building a Strengths-Based Culture 60
Chapter 17 The Right Expectations - Competencies 2.0 63
Chapter 18 Getting Succession Planning Right 67
Chapter 19 The Exit 70
Boss To Coach 75
Chapter 20 Three Requirements of Coaching 77
Chapter 21 The Five Coaching Conversations 80
Chapter 22 Pay and Promotion 86
Chapter 23 Performance Ratings: The Bias 90
Chapter 24 Performance Ratings: The Fix 93
Chapter 25 Make "My Development" the Reason Employees Stay 97
Chapter 26 Moneyball for Workplaces 100
Chapter 27 The Team Leader Breakthrough 105
Chapter 28 Why Employee Engagement Programs Haven't Worked 109
Chapter 29 Creating a Culture of High Development 113
Chapter 30 The Five Traits of Great Managers 117
Chapter 31 How to Develop Your Managers 120
The Future Of Work 125
Chapter 32 A Quick Review of What Has Changed in the Workplace 127
Chapter 33 Three Requirements for Diversity and Inclusion 129
Chapter 34 Diversity and Inclusion: "Treat Me With Respect" 131
Chapter 35 Diversity and Inclusion: "Value Me for My Strengths" 133
Chapter 36 Diversity and Inclusion: "Leaders Will Do What Is Right" 135
Chapter 37 The Gender Gap 137
Chapter 38 Women in the Workplace: The #MeToo Era 140
Chapter 39 Women in the Workplace: Why the Pay Gap? 142
Chapter 40 Women in the Workplace: Work-Life Flexibility 144
Chapter 41 Are Boomers a Burden? 146
Chapter 42 Benefits, Perks and Flextime: What Do Employees Really Care About? 149
Chapter 43 How Flextime and High Performance Can Go Hand in Hand 151
Chapter 44 The New Office 154
Chapter 45 Corporate Innovation: How to Manage - and Nurture - Creativity 157
Chapter 46 You Can't Be "Agile" Without Great Managers 160
Chapter 47 Gig Work: The New Employer-Employee Relationship 162
Chapter 48 Gig Workers: Desperate or Satisfied? 164
Chapter 49 Artificial Intelligence Has Arrived. Now What? 166
Chapter 50 Artificial Intelligence: Preparing Your Workplace 170
Chapter 51 Caught up in Technology - HCM Systems and Other Solutions 172
Chapter 52 Better Decision-Making With Predictive Analytics: Moneyball for Managers 176
In Closing 181
Appendixes 189
Appendix 1 Leading With Your Strengths: A Guide to the 34 CliftonStrengths Themes 191
Appendix 2 Q¹²: The 12 Elements of Great Management 285
Appendix 3 The Relationship Between Engagement at Work and Organizational Outcomes 301
Appendix 4 The Relationship Between Strengths-Based Employee Development and Organizational Outcomes 349
Appendix 5 Gallup Meta-Analytic Study of Managerial Hiring and Development Profiles 363
References and Notes 379
Acknowledgements 429
About the Authors 433