Preface for the Paperback Edition xiii
Welcome to Your New Job xxi
Introduction: Make a Duck 1
Part I Misery in the Maze 13
Chapter 1 Unhappy in Paradise 15
Chapter 2 The New Oligarchs 29
Chapter 3 A Very Brief History of Management Science (and Why You Shouldn't Trust It) 51
Chapter 4 Who's Afraid of Silicon Valley? 68
Part II Four Factors of Workplace Despair 79
Chapter 5 Building the Workforce of the Future (or: Sorry, You're Old and We'd Like You to Leave) 81
Chapter 6 Money. "Garbage at the Speed of Light" 89
Chapter 7 Insecurity: "We're a Team, Not a Family" 108
Chapter 8 Change: "What Happens If You Live Inside a Hurricane That Never Ends?" 125
Chapter 9 Dehumanization: "Think of Yourself as a Machine Within a Machine" 146
Part III The No-Shit-Sherlock School of Management 165
Chapter 10 The Battle for the Soul of Work 167
Chapter 11 Basecamp: Back to Basics 175
Chapter 12 Managed by Q: "Everybody Cleans" 188
Chapter 13 Kapor Capital: Conscious Capitalists 201
Chapter 14 The Social Enterprise Movement 217
Epilogue: Can Zebras Fix What Unicorns Have Broken? 228
Seven Rules for Building a Sane, Healthy, Happy Culture at Work 233
Acknowledgments 239
Selected Bibliography 241
Index 255