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Publisher's acknowledgements About the Author Introduction Part 1 Know Who You're Targeting 1. The human brain2. The psychology of decision-making3. Who is online and why?4. Who are you targeting?5. Cultural quirks6. Individual differences Part 2 Communicate Persuasively 7. Basic principles 8. Your website 9. Your images 10. Your videos 11. Your colours 12. Your social media Part 3 Sell with Integrity 13. Influence: an introduction 14. Principles of online influence 15. Building reputational capital 16. Increase your sales17. Pricing and value18. The 'behaviour chain' 19. Risk, trust and privacy A closing note... Notes Glossary Index |