Introduction xi
1. Love at Work
Jessie's Glove
by Rick Phillips 2
Climbing the Stairway to Heaven
by Joanna Slan 4
"Whatever You Need"
by Martin Rutte 6
All in a Day's Work
by Naomi Rhode 9
I Heard a Little Voice
by Anne Walton 11
The Christmas Man
by Rachel Dyer Montross 13
His Life's Work
by Wyverne Flatt 16
For the Love of My Father
by Rick Halvorsen 18
2. On Caring
A Lesson from My Father
by LaVonn Steiner 22
Bringing Your Heart to Work
by Sharon Drew Morgen 24
A Pebble in the Water
by Sally K. O'Brien 28
I Just Can't Believe It
by Mary Ann Dockins 31
Angel on a Doorstep
by Shirley Bachelder 33
Santa Comes to Joan
by Angela Barnett 37
The Arc Angels
by Jonathan Wygant 39
The Homecoming
by Jacquie Witherrite 42
Putting People First
by Michael Katz 46
Justice That Heals
by David Lerman 48
"Thank You for Believing Me Well"
by Judy Tatelbaum 50
An Act of Kindness
by Mike Teeley 52
The Power of Being Human
by Robert R. Ball 54
A Kind Word
by Scott Adams 57
The Youngest Cop in Arizona
by Michael Cody 61
3. The Power of Acknowledgment
The Whale Story
by Charles A. Coonradt 65
Rich Beyond Measure
by Christine Barnes 69
Managing from the Heart
by Roy Trueblood 71
Trucks and Trust
by Tom Peters 72
A Lady Named Lill
by James C. Kennedy 75
"Your Work Is Recognized!"
by Gary Hruska 78
Two Ripe Bananas
by Maida Rogerson 81
The Scrapbook
by Gina Maria Jerome 80
A Coach with Soul
by Darrell J. Burnett, Ph.D 83
4. Service: Setting New Standards
Banking at Its Best
by Sharon Borjesson 86
A Passionate Flight Attendant
by Glenn Van Ekeren 89
The Massage Is the Message
by Maida Rogerson 92
Not on the Menu
by Barbara Glanz 94
"Let's Start Over"
by Richard Porter 97
"Ah, Bambini!" Editors of Conari Press 100
Beyond Order-Taking
by Art Turock 102
Customer Service Is Not a Mickey Mouse Affair
by Valerie Oberle 105
Pass It On
by Kenneth G. Davis, M.D. 107
Wednesday Mornings with Elvis
by Joy Curci 110
Holy Cow
by Dennis J. McCauley 113
A Million-Dollar Lesson
by Petey Parker 115
How to Keep Clients … Even When It Hurts
by Jeff Slutsky 117
Beyond Expectations
by Miflt Garrett 120
5. Follow Your Heart
To Have Succeeded Ralph Waldo Emerson 128
Making Bright Memories for Tomorrow
by Joyce Ayer Brown 129
I Found Myself Saying Yes
by Margaret J. Giannini, M.D 133
The Professor and Me
by Catherine Lanigan 135
I Never Write Right
by Linda Stafford 140
When Dreams Won't Die
by Marilyn Johnson Kondwani 145
Debbie Fields Gets "Oriented"
by Celeste Fremon 149
A Walk in the "Woulds"
by Jeff Hoye 152
A Sign for Our Times
by Joan Wester Anderson 155
Sacred Stalls
by Marty Raphael 158
A Hug from a Teenage Boy
by Nancy Noel Marra 162
6. Creativity at Work
The Adjustment
by G. Stillwagon, D.C, Ph.C. 166
Doing Good and Doing Well
by Hanoch McCarty, Ed.D. 169
Attention to Detail
by Bryan W. Mattimore 172
"Move Over!"
by Jeffrey Patnaude 174
Search for a Smile and Share It
by John Murphy 177
Time Out
by Martin Rutte 180
Poetic Vision
by John Lumsden 182
7. Overcoming Obstacles
How to Get Their Attention
by Dr. Ann E. Weeks 187
Attitude Is Everything
by Francie Baltazar-Schwartz 189
Leading the Charge!
by Mike Wickett 192
The Phantom
by John Scherer 194
Staying Motivated
by Mike Stewart 198
We Will Survive
by Beverly Sills 202
Credit, Not Charity
by Mohammad Yunus 304
The Question
by Bob Moore 207
Tony Trivisonno's American Dream
by Frederick C. Crawford 209
The Great Dill Deal The Reverend Aaron Zerah 213
A Journey of Friendship
by Steven B. Wiley 216
8. On Courage
Billy
by Jeff McMullen 220
"If I Were Really Important…"
by Susan Jeffers, Ph.D. 224
That One Moment
by Chris Covert 226
A Little Courage Goes a Long Way
by Sandra Crowe 229
It Takes Chutzpah!
by Jeff Hoye 233
A Captive Audience
by Neil Balter 235
A True Leader
by Martin L. Johnson 239
The Scoutmaster and the Gunslinger
by John Scherer 241
Take a Stand
by Denis Waitley 246
9. Lessons & Insights
The Blind Man
by Helice Bridges 251
Dave Thomas Serves Up Advice for Graduates of All Ages
by Dave Thomas 256
The Uncommon Professional
by Kenneth L. Shipley 259
Stressbusters
by Tim Clauss 262
A Lesson in Leadership
by Michael Shandler, Ed.D. 266
Mother Knows Best
by Nicholas Economou 269
Why Coaches Really Coach
by William T. Brooks 272
Let Your Light Shine
by Nido Qubein 275
Spiritual Unfoldment at the World Bank
by Richard Barrett 278
It Is Later Than You Think
by Frederic Loomis 281
Who Is Jack Canfield? 285
Who Is Mark Victor Hansen? 286
Who Is Maida Rogerson? 287
Who Is Martin Rutte? 288
Who Is Tim Clauss? 289
Contributors 290
Permissions 299