Foreword: Social Media is Lost without a Social Compass Brian Solis Introduction Marcia W. DiStaso and Denise Sevick Bortree Part I: Transparency and Online Identities
1. Openness and Disclosure in Social Media Efforts: A Frank Discussion with Fortune 500 and Philanthropy 400 Communication Leaders Richard D. Waters 2. Considerations Regarding Ghost Blogging and Ghost Commenting Tiffany Derville Gallicano, Thomas H. Bivins, and Yoon Y. Cho 3. Bank of America’s Facebook Engagement Challenges its Claims of "High Ethical Standards" Marcia W. DiStaso 4. Natural or Not? A Case Study of Kashi’s Viral Photo Crisis on Facebook Hilary Fussell Sisco Part II: Social Media Policies
5. Private Conversations on Public Forums: How Organizations are Strategically Monitoring Conversations and Engaging Stakeholders on Social Media Sites Tina McCorkindale 6. To Tweet or Not to Tweet: An Analysis of Ethical Guidelines for the Social Media Engagement of Nonprofit Organizations Marcus Messner Part III: Corporate Responsibility
7. Social Media as a CSR Communication Channel: The Current State of Practice Kati Tusinski Berg and Kim Bartel Sheehan 8. Corporate Social Responsibility in Environmental Crisis: A Case Study of BP’s YouTube Response to the Deepwater Horizon Crisis Denise Sevick Bortree 9. Nestle and Greenpeace: The Battle in Social Media for Ethical Palm Oil Sourcing W. Timothy Coombs 10. Coca-Cola, Community, Diversity and Cosmopolitanism: How Public Relations Builds Global Trust and Brand Relevance with Social Media Nneka Logan and Natalie T. J. Tindall Part IV: Ethical Frameworks for Communication
11. The Dialogic Potential of Social Media: Assessing the Ethical Reasoning of Companies’ Public Relations on Facebook and Twitter Angela M. Lee, Homero Gil de Zuniga, Renita Coleman, and Thomas J. Johnson 12. Journalists and Corporate Blogs: Identifying Markers of Credibility Kirsten A. Johnson and Tamara L. Gillis 13. Authority Crisis Communication vs. Discussion Forums: Swine Flu Paivi M. Tirkkonen and Vilma Luoma-aho 14. Government Gone Wild: Ethics, Reputation, and Social Media Kaye D. Sweetser 15. Understanding the Ethical and Research Implications of Social Media Shannon A. Bowen and Don W. Stacks