제 1 장 간호관리의 이해
제1절 간호와 관리의 개념 ······························································································· 14
01 간호의 정의 / 14
02 관리(management)와 행정(administration) / 15
03 관리과정과 관리기능 / 17 04 생산성 : 효과성과 효율성 / 19
제2절 간호관리의 특성 ···································································································· 21
01 간호관리의 정의와 특성 / 21
02 간호관리자의 유형 / 23
03 카츠(Katz)의 관리기술 / 25
04 민츠버그(Mintzberg)의 관리자의 역할 / 29

제3절 관리이론 ················································································································· 33
01 분류/ 33
02 고전적 관리이론 / 34
03 신고전적 관리이론 / 40
04 현대적 관리이론 / 43
05 간호관리학의 이론적 모델 / 51
기출문제 ······························································54

제 2 장 기획
제1절 기획의 이해 ············································································································ 64
01 기획의 개념과 목적 / 64
02 기획의 특성 / 67
03 기획의 원칙 / 70
04 기획의 계층화 / 72
05 기획의 과정 / 80
06 기획의 방법 / 82
07 기획의 유형 / 84
제2절 목표관리(MBO) ······································································································ 89
01 목표관리(MBO)의 의의 / 89
02 목표관리(MBO)의 과정 / 91
03 목표관리(MBO)의 장?단점 / 93
제3절 의사결정 ················································································································· 95
01 의사결정(decision making)의 의의와 특성 / 95
02 의사결정 과정 / 96
03 의사결정의 유형 / 98
04 의사결정의 수준 / 101
05 비판적 사고와 창조적 사고 / 104
06 창조적 의사결정방법 / 106
07 참여적 의사결정 기법 / 111
제4절 재무관리 ··············································································································· 112
01 재무관리(financial management) / 112
02 재무제표(financial statement) / 114
03 예산/ 116
04 진료비 지불제도 / 125
05 간호수가와 간호원가 / 132
06 간호관리료 차등제 / 138
07 간호?간병통합서비스 / 142
제5절 시간관리 ··············································································································· 149
01 시간관리의 의미와 중요성 / 149
02 시간관리의 단계 / 150
03 시간관리 도구의 준거 및 시간관리 방법 / 152
기출문제 ·····························································154

제3장 조직
제1절 조직과 조직화 ······································································································ 172
01 조직(organization)의 개념과 기능 / 172
02 조직화(organizing)의 개념과 과정 / 173
03 조직화의 원리 / 175
제2절 조직 및 조직구조 ································································································· 180
01 권력?권한?권한 위임 / 180
02 집권화와 분권화 / 185
03 조직구조 구성요인 / 187
04 조직구조 결정요인 / 191
05 공식조직과 비공식조직 / 193
06 조직기구표(organization chart) / 195
제3절 조직구조 유형 ······································································································ 197
01 간호조직구조의 유형 / 197
02 병원조직 / 213
제4절 조직문화 ··············································································································· 217
01 조직문화(organization culture) / 217
02 조직변화 / 222
03 조직유효성 / 231
기출문제 ·····························································234

제 4 장 인적자원 관리
제1절 인적자원관리의 이해 ··························································································· 246
01 인적자원관리의 개념 / 246
02 인적자원관리의 중요성 / 248
03 인적자원관리의 과정 / 249
제2절 직무관리 ··············································································································· 250
01 직무관리의 개념 / 250
02 직무설계(job design) / 250
03 직무분석(job analysis) / 256
04 직무분류(job classification) / 262
05 직무평가(job evaluation) / 262
제3절 확보관리 ··············································································································· 267
01 확보관리의 개념과 과정 / 267
02 인적자원 예측 및 계획 / 268
03 간호업무량(nursing workload) / 269
04 간호인력 산정에 대한 접근방법(Gillies, 1982) / 271
05 환자분류체계 / 274
06 모집 및 선발 / 279
07 배치(placement) / 285
08 간호전달체계(nursing care delivery system) / 289
제4절 개발관리 ··············································································································· 305
01 개발관리의 의의 / 305
02 인력개발(staffing development) / 305
03 승진과 전보 / 317
04 경력개발(career development) / 319
05 직무수행평가 / 324
제5절 유지관리 ··············································································································· 333
01 유지관리의 의의 / 333
02 보상관리 / 333
03 직원훈육(discipline) / 339
04 결근 및 이직관리 / 340
05 노사관계 / 342
06 협상(Bargaining negotiation) / 345
기출문제 ·····························································352

제 5 장 지휘
제1절 지휘의 이해 ·········································································································· 368
01 지휘의 개념 / 368
02 지휘의 기능 / 369
제2절 리더십 ··················································································································· 370
01 리더십의 의의 / 370
02 특성이론(trait theory) / 373
03 행동이론(behavioral theory) / 374
04 상황이론(contingency theory and situational leadership theory) / 380
05 거래적 리더십?변혁적 리더십 / 389
06 리더십의 새로운 패러다임 / 391
07 리더십과 간호 / 399
제3절 동기부여 ··············································································································· 401
01 동기부여의 의의와 중요성 / 401
02 동기부여이론의 두 분류 / 402
03 내용이론(content theories of motivation) / 403
04 과정이론(process theories of motivation) / 411
05 동기부여 전략 / 417
제4절 의사소통 ··············································································································· 420
01 의사소통의 의의 / 420
02 의사소통의 과정과 일반원칙 / 421
03 의사소통의 분류 / 423
04 의사소통 네트워크(communication network) / 428
05 효과적인 의사소통 방안 / 431
06 조직 내 효과적인 의사소통 방안 / 433
07 지지적 의사소통의 전략 / 435
08 인간화 간호 의사소통 이론 / 436
제5절 주장행동 ··············································································································· 437
01 주장행동의 의의 / 437
02 주장행동의 구성요소와 주장훈련 / 438
03 자기주장 전략 / 441
제6절 갈등관리 및 스트레스 관리 ················································································ 444
01 갈등관리 / 444
02 스트레스 관리 / 454
제7절 임파워먼트 ············································································································ 456
01 임파워먼트(empowerment)의 의의 / 456
02 성공적인 임파워먼트 / 457
03 임파워먼트 리더십 / 458
제8절 조정과 협력 ·········································································································· 459
01 조정과 협력의 개념 / 459
02 업무조정 및 협력의 중요성 / 459
03 조직 내 조정기전(민츠버그) / 460
04 조직 간 조정 / 461
05 팀워크와 팀 빌딩 / 461
06 전문직 간 팀워크 / 470
기출문제 ·····························································471

제 6 장 통제
제1절 통제의 이해 ·········································································································· 488
01 통제(controlling)의 의의/ 488
02 통제의 원칙 / 490
03 통제의 범위 / 491
04 통제과정 / 492
05 통제기법 / 493
제2절 의료의 질 관리 ···································································································· 495
01 질 관리의 이해 / 495
02 질 보장(QA)?A질 향상(QI)?I총체적 질 관리(TQM) / 497
03 의료의 질 향상 / 501
04 간호의 질 관리(간호업무평가)의 접근법 / 511
05 간호의 질 평가시기에 따른 분류 / 515
06 간호의 표준개발 / 516
07 간호 질 관리의 분석도구 / 519
08 간호의 질 향상과정 / 523
09 의료기관의 질 관리사업 및 평가 유형 / 523
제3절 의료기관인증제도 ································································································· 528
01 Joint Commission International Accreditation / 528
02 의료기관인증제도의 의의 / 529
03 의료기관 인증기준과 인증절차 / 531
제4절 환자안전 ··············································································································· 537
01 환자안전의 개념 / 537
02 환자안전 관련 용어 / 537
03 환자안전의 원칙 / 540
04 환자안전 관리 / 542
05 환자안전 향상 활동 / 545
06 근본원인분석(RCA ; Root Cause Analysis) / 548
07 오류유형과 영향분석(FMEA ; Failure Mode and Effect Analysis) / 551
08 환자안전 문화 / 552
09 환자안전 전략 및 대처방안 / 553
10 환자안전법 / 555
기출문제 ·····························································563

제 7 장 간호단위 관리의 실제
제1절 간호단위관리의 이해 ··························································································· 584
01 간호단위관리의 의의 / 584
02 간호단위관리와 구조 / 585
03 간호단위관리자 / 586
제2절 환경관리 ··············································································································· 587
01 환경관리의 의의 / 587
02 입원실 시설기준 / 588
03 소음/ 589
04 조명/ 589
05 온도와 습도 / 590
06 환기/ 591
07 심미적 환경 / 592
08 사생활 유지 / 593
제3절 안전관리 ··············································································································· 594
01 안전관리의 개념과 위험요소 / 594
02 간호단위 안전관리 / 595
제4절 감염관리 ··············································································································· 601
01 병원감염관리 / 601
02 표준전파주의 / 603
03 접촉전파주의(접촉격리) / 605
04 공기전파주의 / 606
05 비말전파주의 / 607
06 격리종류에 따른 격리방법 / 608
07 의료법상 병원감염관리 / 610
제5절 물품관리 ··············································································································· 614
01 물품관리의 개념과 중요성 / 614
02 물품관리 원칙과 방법 / 615
03 물품의 청구?구매?공급?보관 / 617
제6절 약품관리 ··············································································································· 619
01 약품관리와 투약관리지침 / 619
02 약품관리 방법 / 621
제7절 환자관리 ··············································································································· 626
01 환자간호관리의 개념 / 626
02 입원환자 간호관리 / 626
제8절 기록 및 보고 관리 ······························································································· 629
01 기록의 개념과 목적 / 629
02 간호기록의 원칙과 간호사의 책임 / 630
03 기록의 유형 / 631
04 간호기록의 작성 / 632
05 간호보고 / 634
기출문제 ·····························································637

제 8 장 간호관리의 법적 측면
제1절 간호관리의 법적 고찰 ························································································· 648
01 대상자의 법적 권리와 의무 / 648
02 간호사의 환자 권리 보호 의무 / 649
03 간호사의 법적 의무 / 651
04 간호사와 간호업무 관련 법적 고찰 / 665
제2절 간호사고와 법적 책임 ························································································· 671
01 간호사고(nursing accident)의 개념과 유형 / 671
02 불법행위 / 673
03 간호사고에 대한 법적 책임 / 674
04 간호사고의 예방방안 / 677
05 간호사고의 대응방안 / 678
기출문제 ·····························································680



제 9 장 간호서비스 마케팅
제1절 마케팅의 이해 ······································································································ 690
01 마케팅의 개념 / 690
02 마케팅과 관련된 주요 개념 / 692
제2절 서비스 마케팅 ······································································································ 694
01 서비스 마케팅의 의의 / 694
02 서비스 마케팅 믹스(marketing mix) / 698
제3절 의료 및 간호서비스 마케팅 ················································································ 701
01 의료서비스 마케팅의 특성 / 701
02 간호서비스 마케팅의 의의 / 701
03 간호서비스 마케팅 과정 / 702
기출문제 ·····························································711

제 10 장 간호정보 시스템
제1절 간호와 정보기술 ·································································································· 718
01 정보(information)의 개념과 특성 / 718
02 데이터베이스(database) / 719
03 정보시스템(information system) / 720
제2절 병원정보시스템과 간호정보시스템 ····································································· 721
01 병원정보시스템(HIS ; Hospital Information System) / 721
02 간호정보시스템(NIS ; Nursing Information System)의 의의 / 722
03 간호정보시스템의 활용 / 724
기출문제 ·····························································728

제 11 장 간호관리
제1절 윤리의 이해 ·········································································································· 732
01 윤리의 개념 / 732
02 윤리이론 / 734
03 도덕발달이론 / 736
제2절 간호윤리학 ············································································································ 738
01 간호윤리와 윤리적 개념으로서의 돌봄 / 738
02 생명윤리와 생명윤리위원회 / 741
03 생명윤리의 원칙 / 743
04 한국간호사 윤리강령 / 747
05 국제간호사 윤리강령 / 752
06 윤리적 의사결정 / 754
07 윤리적 문제상황 / 755
08 연구 부정행위 / 762
제3절 간호전문직 ············································································································ 763
01 전문직의 이해 / 763
02 간호전문직의 특성과 필요성 / 765
03 전문간호분야 / 766
기출문제 ·····························································767

부록
01 의료법 ··························································································································· 774
02 의료법 시행령 ·············································································································· 805
03 의료법 시행규칙 ·········································································································· 813
참고문헌 ·························································································································· 838