1. Seeking Exceptional 3
2. A World-Class Course, One Chapter at a Time 11
Part I Getting to the Meadow
3. To Share, or Not to Share 25
Elena and Sanjay-Work Colleagues, Parts 1 and 2
4. Helping Others Be Known 50
Ben and Liam-Buddies, Parts I and 2
5. Influence in Balance 69
Maddie and Adam-a Married Couple, Part 1
6. Pinches and Crunches 85
Elena and Sanjay, Part 3
7. Why Feedback Is the Breakfast of Champions 98
Elena and Sanjay, Part 4
8. Challenges in Using Feedback Effectively 118
9. Can People Really Change? 136
Phil and Rachel-a Father and Daughter, Parts 1, 2, and 3
10. Own Your Emotions or They Will Own You 154
Mia and Aniyah-Longtime Friends, Part 1
11. Breaking the Logjam 168
Mia and Aniyah, Parts 2 and 3
12. Using Conflict Productively 181
Maddie and Adam, Parts 2, 3, and 4
Part II Tackling the Summit
13. Resolving Contentious Issues 203
Maddie and Adam, Parts 5 and 6
14. Boundaries and Expectations 215
Elena and Sanjay, Parts 5 and 6
15. Entangled Issues 230
Mia and Aniyah, Parts 4 and 5
16. When Exceptional Isn't in the Cards 243
17. An Exceptional Relationship Gone Awry-and Back Again 261
Epilogue 275
Acknowledgments 279
Appendix A Vocabulary of Feelings 281
Appendix B Furthering Your Learning 285
Notes 289
Index 293