Preface

Acknowledgements

List of Abbreviations

Table of Legislation

List of Cases

1 Introduction

1.1 Setting the Context

1.2 The Scope of the Book

1.2.1 Why Mobile Payments?

1.2.2 Why Focus on Consumer Protection?

1.2.3 Why Canada, Kenya, and the United Kingdom?

1.3 Road Map: Navigating This Book

References

PART I

Mobile Payments and Consumer Protection ? Contextual Analysis

2 Mobile Payments: Understanding the Service

2.1 Introduction

2.2 A Brief Note about Payment Services

2.3 Mobile Payments: Clarifying Key Terms

2.4 Mobile Payments: Understanding the Technology

2.5 Mobile Payments: Core Stakeholders and Business Models

2.6 Mobile Payments as an Additive Payment Service

2.7 Mobile Payments as a Transformative Payment Service

2.8 Conclusion

References

3 Consumer Protection and Mobile Payments: Why Intervene?

3.1 Introduction

3.2 Financial Services in Context

3.3 Economic Rationales for Regulatory Intervention

3.3.1 The Perfect Market

3.3.2 Market Realities

3.4 Non-Economic Rationales for Regulatory Intervention

3.4.1 Distributive Justice

3.4.2 Paternalism

3.4.3 Community Values

3.5 Conclusion

References

4 Consumer Policy Tools for Regulating Mobile Payments

4.1 Introduction

4.2 Provision of Information

4.2.1 Mandatory Disclosures

4.2.2 Consumer Education

4.3 Withdrawal Rights and Cooling-Off Periods

4.4 The Regulation of Business Conduct

4.4.1 Regulating Unfair Commercial Practices

4.4.2 Regulating Contract Terms

4.4.3 Regulating False and Misleading Information

4.5 Liability Rules

4.6 Dispute Resolution

4.6.1 Internal Dispute Resolution Procedures

4.6.2 External ADR Mechanisms

4.6.3 Financial Ombudsman Services

4.7 Conclusion

References

PART II

Mobile Payments and Consumer Protection ? Country Studies

5 Consumer Protection and Mobile Payments: Canada

5.1 Introduction

5.2 Provision of Information

5.2.1 Mandatory Disclosures

5.2.2 Consumer Education

5.3 Withdrawal Rights and Cooling-Off Periods

5.4 The Regulation of Business Conduct

5.4.1 Regulating Unfair Commercial Practices

5.4.2 Regulating Contract Terms

5.4.3 Regulating False and Misleading Information

5.5 Liability Rules

5.6 Dispute Resolution

5.6.1 Internal Dispute Resolution Procedures

5.6.2 External ADR Mechanisms

5.7 Conclusion

References

6 Consumer Protection and Mobile Payments: Kenya

6.1 Introduction

6.2 Provision of Information

6.2.1 Mandatory Disclosures

6.2.2 Consumer Education

6.3 Withdrawal Rights and Cooling-Off Periods

6.4 The Regulation of Business Conduct

6.4.1 Regulating Unfair Commercial Practices

6.4.2 Regulating Contract Terms

6.4.3 Regulating False and Misleading Information

6.5 Liability Rules

6.6 Dispute Resolution

6.6.1 Internal Dispute Resolution Procedures

6.6.2 External ADR Mechanisms

6.7 Conclusion

References

7 Consumer Protection and Mobile Payments: The United Kingdom

7.1 Introduction

7.2 Provision of Information

7.2.1 Mandatory Disclosures

7.2.2 Consumer Education

7.3 Withdrawal Rights and Cooling-Off Periods

7.4 The Regulation of Business Conduct

7.4.1 Regulating Unfair Commercial Practices

7.4.2 Regulating Contract Terms

7.4.3 Regulating False and Misleading Information

7.5 Liability Rules

7.6 Dispute Resolution

7.6.1 Internal Dispute Resolution Procedures

7.6.2 External ADR Mechanisms

7.7 Conclusion

References

PART III

Mobile Payments and Consumer Protection ? Conclusions and Best Practices

8 Conclusions

8.1 Introduction

8.2 Provision of Information

8.2.1 Mandatory Disclosures

8.2.2 Consumer Education

8.3 Withdrawal Rights and Cooling-Off Periods

8.4 The Regulation of Business Conduct

8.4.1 Regulating Unfair Commercial Practices

8.4.2 Regulating Contract Terms

8.4.3 Regulating False and Misleading Information

8.5 Liability Rules

8.6 Dispute Resolution

8.6.1 Internal Dispute Resolution Procedures

8.6.2 External ADR Mechanisms

8.7 Conclusion

References

Index