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Harley-Davidson Chronology: 1978-1996 ix
Introduction 1 Brand Experience 5 What Is Brand Experience 6 Brand Personality 6 The Harley Personality 7 The Route to Quality 9 Bonding with Customers 13 Harley-Davidson, All-American 14 HOG 15 Rider's Edge 18 The Super Ride Program 20 Brand Extension 23 What Is Brand Extension? 24 Your Customers First 26 Marketing Strategy 27 Harley-Davidson Motor Accessories 28 Harley-Davidson MotorClothes 30 Licensing 34 Brand Extension in Europe 40 Brand Extension in the States 42 Brand Extension Down Under 44 Overextended 46 Brand Association 49 What Is Brand Association? 50 Co-Branding 51 Brand Association in Film 52 Rock 'N' Roll 53 The World's Largest Music Festival 55 The Harley Racing Team 56 Brand Consistency 61 What Is Brand Consistency? 62 Dealer Development 63 Strategic Growth Plan 65 Designer Store Program 65 Bonus Bucks 67 Harley-Davidson University 70 The Double-Humped Camel 72 Stretching the Advertising Budget 74 Brand Welfare 77 What Is Brand Welfare? 78 A Commitment to Your Community 78 Community Involvement 79 The Muscular Dystrophy Association 82 The Rallies: Laconia 84 The Rallies: Daytona 85 The Rallies: Sturgis 87 A Commitment to Your Customers 89 Advocates for the Brand 90 Brand Team 93 What Is a Brand Team? 94 The Harley Brand Team 95 Forming to Performing 99 Brainstorming 100 The Takeaways 101 The Journey 103 Notes 105 Bibliography 106 Index 107 |
Clyde Fessler