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Introduction xi
Part 1 Saying No is a Superskill Chapter 1 Why We Say Yes When We Want to Say No 1 Chapter 2 The Spotlight Effect 33 Chapter 3 The Art (and Science) of Empowered Refusal 59 Part 2 The A.R.T. of Empowered Refusal: Competencies for Crafting Your Empowered Refusal Chapter 4 Looking Inward to Develop Self-Awareness 89 Chapter 5 Make Rules, Not Decisions 119 Chapter 6 Bringing Your Whole Self to Your Empowered Refusal 145 Part 3 The Practicalities Of Empowered Refusal Chapter 7 Managing Pushback from Difficult Askers 171 Chapter 8 Getting Out of Our Own Way 201 Chapter 9 Harnessing Your Trailblazing Potential 225 Glossary of Empowered Refusal Terms 249 Acknowledgments 253 Notes 257 Index 279 About the Author 297 |
Vanessa Patrick