Name: Mastering the Five Tiers of Audit Competency and Say What!? Communicate with Tact and Impact Set
SKU: 128050360
Price: 189360 KRW
Availability: InStock
Author: Ann M. Buter
ISBN: 9781032877617

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Mastering the Five Tiers of Audit Competency and Say What!? Communicate with Tact and Impact Set

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Security, Audit and Leadership Series

직수입양서 Mastering the Five Tiers of Audit Competency and Say What!? Communicate with Tact and Impact Set

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Ann M. Buter

CRC Press 2024.05.31.

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책소개

Mastering the Five Tiers of Audit Competency: The Essence of Effective Auditing is an anthology of powerful risk-based auditing practices. Filled with practical do and don’t techniques, it encompasses the interpersonal aspects of risk-based auditing, not just the technical content. This book details the behaviors you need to demonstrate and the habitual actions you need to take at each phase in an audit to manage the people relationships as well as the work itself. Each section of this book is devoted to a component of the audit: planning, detailed risk and control assessment, testing, audit report writing, project management, audit team management, and client relationship management. Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement. The practical and memorable techniques are culled from author Ann M. Butera’s CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations.

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1. How to Get the Most from This Book.
2. Techniques for Planning Useful Audits.
3. Techniques for Detailed Risk and Control Assessment.
4. Testing and Sampling Techniques.
5. Documentation and Issue Development: The Building Blocks for Effective Audit Reports.
6. Core Competencies You Need as an Auditor.
7. Techniques for Managing the Audit Team.
8. Techniques for Managing Constituent Relationship.
9. Chapter Quiz Answers. Bibliography.

Say What!? Communicate with Tact and Impact

1. Purpose
2. How to Get the Most from This Book
3. Projecting Executive Presence
4. How to Be the Trusted Advisor
5. Influencing Others for Results
6. Facilitating Meetings and Discussions
7. Speaking with Tact, Confidence, and Impact
8. Delivering Bad News without Causing Bad Feelings
9. Ways to Overcome Objections and Resistance
10. Managing and Resolving Conflicts
11. Specialized Negotiation Skills
12. When to Let Go and Move On

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