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Introduction: Are You Ready? 1
1. What Is Digital Mastery? 9 Part I Building Digital Capabilities 2. Creating a Compelling Customer Experience 29 3. Exploiting the Power of Core Operations 47 4. Reinventing Business Models 73 Part II Building Leadership Capabilities 5. Crafting Your Digital Vision 97 6. Engaging the Organization at Scale 115 7. Governing the Transformation 133 8. Building Technology Leadership Capabilities 153 Part III Back at the Office: Leader's Playbook for Digital Transformation 9. Framing the Digital Challenge 175 10. Focusing Investment 189 11. Mobilizing the Organization 209 12. Sustaining the Digital Transformation 225 Epilogue: You Ain't Seen Nothin' Yet 245 Appendix: Digital Mastery Self-Assessment 251 Notes 255 Index 275 Acknowledgments 287 About the Authors 291 |