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PART ONE : YES, YOU CAN
1. What is negotiantion? 2. Almost everything is negotiable 3. Getting your feet wet PART TWO : THREE CRUCIAL VARIABLES 4. Power 5. Time 6. Information PART THREE : STYLES OF NEGOTIATING 7. Winning at all costs: Soviet style 8. Negotiating for mutual satisfaction 9. More on the Win-Win technique PART FOUR : NEGOTIATING ANYTHING, ANY PLACE 10. Telephone negotiations and memos of agreement 11. Moving up 12. Taking it personally |