Part One. The Change Monster : The Human and Emotional Elements of Change
1. Battling the Monster : The Need to Think and Behave Differently
2. A Short Tour of the Change Curve : A Map for the Terriority of Change

Part Two. Stagnation : The Monster in Hibernation
3. Demoralization and Denial : When What You Know Isn't So
4. Recognizing and Diagnosing the Condition : Helping People See the Truth

Part Three. Preparation : The Monster Awakes
5. Gaining Alignment : Anxiety About the Future
6. Is Everybody Ready? When Emotions Become a Roller Coaster
7. Building an Appetite for Change : Moving to Productive Action

Part Four. Implementation : The Monster Stomps Out of Its Hiding Place
8. Plunging In : Time to Start Walking the Talk
9. Broadening the Involvement : Buidling Bench Strength and Leadership
10. Keep Talking : Formal and Informal Networks of Communication

Part Five. Determination : When the Monster Rules the Hallways
11. The Land In-Between : Asking the Hard Questions About the Organization and Its Future
12. The Leaders' Behavior : The Importance of Sustaining Energy
13. The Followers' Experience : Getting People Involved in the Issues
14. The Importance of Commitment and Values : Developing New Ways of Thinking and Acting

Part Six. Fruition : The Monster is Subdued, At Least For Now
15. Sweet and Dangerous Fuition : Reinforming the Good
16. When the Old Becomes New Again : Continous Change