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Part One : The Experiential Marketing Revolution
1. From Features and Benefits to Customer Experiences 2. The Breadth and Scope of Experiential Marketing 3. A Framework for Managing Customer Experiences Part Two : Types of Experiences 4. Senses 5. Feel 6. Think 7. Act 8. Relate Part Three : Structural, Strategic, and Organizational Issues 9. Experiential Hybrids and Holistic Experiences 10. Strategic Issues of Experiential Marketing 11. Building the Experience-Oriented Organization |