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Preface
1 Trading up to new luxury : an overview 1 2 The spenders and their needs : sociodemographics, emotional drivers 15 3 The creators and their goods : definitions, forces, practices 52 4 Inside the new American home : retailers, appliance innovators 76 5 Eating as an emotional experience : Panera, The Cheesecake Factory, Trader Joe's 105 6 Awakening the American palate to wine : Kendall-Jackson 128 7 The world is a sexy place : Victoria's Secret 152 8 The Old World in new luxury bottles : Belvedere, Boston Beer 168 9 Demonstrably superior and pleasingly different : Callaway 187 10 Only the best for members of the family : American Girl, pet food 204 11 A cautionary tale of an old luxury brand : Cadillac 218 12 The opportunity : growth areas, a work plan 236 13 A call to action 272 |