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1. Competitive Versus Collaborative Decision Making
2. BATNA--Choosing Whether to Walk Away 3. Are We Ready? Inoculation Protects the Parties 4. Preparation Part One: Stakeholders, Constituents, and Interests 5. Preparation Part Two: Developing a Strategy Using Interest Mapping 6. Communication: Key to Effective Negotiating 7. Emotions: Dealing with Ourselves and Others 8. Dealing with Annoyance and Leveling the Playing Field 9. Globalism Starts at Home: Cross-Cultural Issues 10. Creativity and Bargaining Chips 11. The Negotiation Process 12. The Seven Pillars of Negotiational Wisdom |