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1. Performance Management : An Overview
2. The Challenge of Performance Management 3. Performance Management as a System 4. Getting Ready : Preparing to Start the Process 5. Performance Planning 6. Ongoing Performance Communication 7. Data Gathering, Observing, and Documenting 8. Three Approaches to Evaluating Performance 9. The Performance Appraisal Meeting 10. Performance Diagnosis and Improvement : The Key to Success 11. Performance Management and Discipline 12. Performance Management Variations 13. Questions Managers Ask 14. A People Process, People Techniques 15. Performance Management in Action |