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Foreword.
Acknowledgements. About the Author. Part One. Background. Chapter 1. Introduction: "Play fair or I quit!" Chapter 2. History: "A 'just' price is not God-given!" Part Two. Model. Chapter 3. Model: "Now I'm not just annoyed, I'm furious!" Chapter 4. Norms: "That's wrong, and we all know it!" Chapter 5. Emotions: "You're not being fair and I hate you!" Chapter 6. Expectations: "That price is a rip off!" Chapter 7. Outcomes: "You should get what you pay for!" Chapter 8. Attributions: "The seller is to blame!" Chapter 9. Process: "Ya gotta play by the rules!" Chapter 10. Punishment: "Revenge is sweet!" Chapter 11. Power: "Beware a customer wronged!" Chapter 12. Trust: "Fair price? I doubt it!" Part Three. Applications. Chapter 13. Modifications: "Sorry. The rules have changed!" Chapter 14. Tipping: "Just don't stiff the waiter!" Chapter 15. Discrimination: "It's unfair to charge me more than others!" Chapter 16. Negotiations: "Split the difference. That's fair!" Chapter 17. Taxes: "Paying taxes is as American as disliking taxes!" Chapter 18. Culture: "But I never ordered any bread!" Chapter 19. Strategy: "So how can a company price fairly?" Appendix A. The Price is Unfair! A Conceptual Framework of Price Fairness Perceptions. Appendix B. Price Fairness. Notes. References. |
Sarah Maxwell