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Introduction. Win-Win Will Kill Your Deal
1. Your Greatest Weakness in Negotiation - The Dangers of Neediness 2. The Columbo Effect - The Secret of Being "Not Okay" 3. Start with No - How Decisions Move Negotiations Forward 4. Success Comes from This Foundation - Develop Your Mission and Purpose 5. Stop Trying to Control the Outcome - Focus on Your Behavior and Actions Instead 6. What Do You Say? - Fuels of the Camp System : Questions 7. How Do You Say It? - More Fuels of the Camp System 8. Quiet Your Mind, Create a Blank Slate - No Expectations, No Assumptions, No Talking 9. Know Their "Pain", Paint Their "Pain" - Work with Your Adversary's Real Problem 10. The Real Budget and How to Build It - The Importance of Time, Energy, Money, and Emotion 11. The Shell Game - Be Sure You Know the Real Decision Makers 12. Have an Agenda and Work It - Ride the Chaos Inherent in Negotiation 13. Present Your Case - If You Insist - Beware the Seductions of PowerPoint 14. Life's Greates Lesson - The Only Assurance of Long-Term Success Conclusion. Dance with the Tiger! - Thirty-Three Rules to Remember |