Chapter 01 여행업 실무

제1절 여행업의 개요

1. 여행사의 개념과 주요업무 ··············································································· 2
1) 여행사의 개념 / 2
2) 여행사의 업무 / 3

2. 여행사의 특성 ·································································································· 5
1) 여행사의 경영측면에서의 특성 / 5
2) 여행사의 사회현상 측면에서의 특성 / 6

3. 여행사의 의무와 여행자의 편익 ······································································· 7
1) 여행사의 의무사항 / 7
2) 여행자의 여행사 이용에 따른 편익 / 8

4. 여행사의 분류 ·································································································· 9
1) 여행사의 의무사항 / 7
2) 판매방식에 따른 분류 / 10
3) 판매상품에 따른 분류 / 11

5. 여행사의 조직구조 ··························································································· 13
1) 여행사의 조직구조의 특성 / 13
2) 여행사 조직구조의 유형 / 14

제2절 여행상품의 이해

1. 여행상품의 개념과 특성 ··················································································· 18
1) 여행상품의 개념 / 18
2) 여행상품의 특성 / 19

2. 여행상품의 분류와 여행상품 수명주기····························································· 22
1) 여행상품의 분류 / 22

3. 여행상품 판매방식···························································································· 28
1) 간접판매 / 28
2) 직접판매 / 29

제3절 수속업무

1. 여권 ·················································································································· 31
1) 여권의 종류 / 31
2) 여권발급 시 유의사항 및 필수구비서류 / 35
3) 여권의 용도 / 39
4) 전자여권 / 40

2. 비자 ·················································································································· 42
1) 비자 / 42
2) 대표적 국가의 여행비자 / 44
3) 국가별 비자협정현황 / 50


Chapter 02 관광법규

제1절 관광진흥법 관련법령

1. 관광진흥법········································································································ 56
2. 관광진흥법 시행령···························································································· 62
3. 관광진흥법 시행규칙 ······················································································· 63

제2절 여권법 관련법령

1. 여권법··············································································································· 67
2. 여권법 시행령··································································································· 80

제3절 출입국 관리법 관련법령

1. 출입국 관리법 ·································································································· 84
2. 출입국 관리법 시행령 ······················································································ 89

제4절 병역법 관련법령

1. 병역법··············································································································· 90
2. 병역법 시행규칙 ······························································································· 92

제5절 관세법 관련법령

1. 관세법··············································································································· 99
2. 관세법 시행규칙 ······························································································· 99
3. 세관 관련법령··································································································· 102
1) 해외여행자 세관절차 / 102
2) 출국 시 유의사항 / 104
3) 입국 시 유의사항 / 106
4) 외국세관 여행자 통관안내 / 110


Chapter 03 국외여행인솔자 실무

제1절 국외여행인솔자의 개념

1. 국외여행인솔자의 개념과 유형········································································· 114
1) 국외여행인솔자의 개념 / 114
2) 국외여행인솔자의 유형 / 115

2. 국외여행인솔자의 자격요건(역할과 자세)························································ 115
1) 법적 자격요건 / 115
2) 국외여행인솔자의 역할 / 116

제2절 국외여행인솔자의 기본지식

1. 여권 및 비자 ····································································································· 117
1) 여권 / 117
2) 여권의 필요성과 용도 / 117
3) 여행증명서(Travel Certification Passport) / 117 4) 사증(VISA) / 118

2. 항공 및 수하물·································································································· 118
1) 항공권 / 118
2) 도시(공항), 항공사 코드 / 120
3) 수하물 / 122

3. 환전 및 여행자보험··························································································· 123
1) 환전 / 123
2) 여행자보험 / 125

4. 공항 및 CIQ ······································································································ 126
1) 공항 / 126
2) C.I.Q 시설 / 127

제3절 출장준비업무

1. 회사관련업무···································································································· 129
1) 행사관련서류 수령 및 확인 / 129
2) 여행조건의 확인 / 135
3) 행사진행비용의 수령 및 확인 / 136

2. 여행객 관련업무 ······························································································· 137
1) 여행단체의 특성파악 / 137
2) 여행객과의 사전접촉 / 138

3. 국외여행인솔자 개인 준비사항········································································· 139
1) 여행지역 정보 숙지 / 139
2) 개인준비물 / 141
3) 복장 / 142

제4절 출입국업무

1. 출국업무 ··········································································································· 142
1) 사전준비 업무 / 142
2) 여행객 미팅 / 143
3) 출국안내 / 146
4) 출국심사 및 탑승 - C.I.Q(Customs, Immigration, Quarantine) / 147

2. 탑승 및 기내업무 ······························································································ 150
1) 기내업무 / 150
2) 경유(Transit)와 환승(Transfer)업무 / 152

3. 입국업무 ··········································································································· 154
1) 도착 / 154
2) 검역(Quarantine) / 155
3) 입국심사(Immigration Inspection) / 155
4) 위탁수하물 인수(Baggage Claim) / 156
5) 세관검사(Customs Declaration) / 157 6) 환영홀 / 158

제5절 현지행사 진행업무

1. 현지가이드 미팅 및 이동 ·················································································· 159
1) 현지가이드 미팅 / 159
2) 이동 / 159

2. 호텔업무 ··········································································································· 161
1) 호텔 체크인(check-in) / 161
2) 호텔시설 이용 관련 안내사항 / 162
3) 퇴실업무(check-out) / 165

3. 행사진행업무···································································································· 165
1) 관광 / 165
2) 식사 / 170
3) 쇼핑 / 172
4) 선택관광(Optional Tour) / 173

제6절 귀국 및 위기관리 업무

1. 귀국업무 ··········································································································· 173
1) 귀국 전 업무 / 173
2) 국내 입국업무 / 177
3) 귀국 후 업무 / 178

2. 위기관리 업무··································································································· 180
1) 위기관리 기본자세 / 180
2) 사고대책 및 조치 / 181


Chapter 04 세계관광과 문화

1. 아시아··············································································································· 190
1) 중국 / 190
2) 태국 / 195
3) 캄보디아 / 199
4) 베트남 / 202
5) 싱가포르 / 206

2. 유럽 ·················································································································· 209
1) 영국 / 210
2) 프랑스 / 213
3) 스위스 / 216
4) 이탈리아 / 219
5) 독일 / 222
6) 터키 / 225

3. 아메리카 ··········································································································· 228
1) 캐나다 / 228
2) 미국 / 232


Chapter 05 해외여행 안전관리

제1절 관광안전

1. 관광안전 정의··································································································· 238

2. 재난사고 유형 및 정의······················································································ 239
1) 자연재난 / 239
2) 사회재난 / 240

3. 여행경보제도···································································································· 240
1) 여행경보 지정절차 / 240
2) 특별여행경보 / 241
3) 여행경보단계별 행동 지침 / 242
4) 여행금지국가 방문 시 처벌 및 여행 취소 시 비용부담 / 242

제2절 재난별 대응방안

1. 사전점검 ··········································································································· 243
1) 숙소에 대한 사전 안전점검 / 243
2) 이용차량에 대한 사전 안전점검 / 243
3) 이용 선박에 대한 사전 안전점검 / 244
4) 식당 위생 상태 사전 점검 / 244

2. 자연재난 행동요령···························································································· 244

1) 태풍 / 244
2) 지진 / 245
3) 화산폭발 / 246
4) 지진해일 / 246

3. 사회재난 행동요령···························································································· 247

1) 화재 / 247
2) 감염병 예방 / 248
3) 항공기 사고 / 248

제3절 위기상황별 대처 요령

1. 분실/도난 ········································································································· 249
1) 여권 분실 / 249
2) 현금/수표 분실 / 249
3) 수하물 분실 / 249
4) 여행 용품 도난 등 / 249

2. 부당 구금 및 체포 ····························································································· 251

3. 인질 납치 ·········································································································· 251
4. 교통사고 ··········································································································· 252
5. 자연재해 ··········································································································· 252
6. 시위/전쟁 ········································································································· 253
7. 테러/폭발 ········································································································· 253
8. 마약소지 운반··································································································· 254
9. 여행 중 사망 ····································································································· 255

제4절 응급 상황 시 대처방안

1. 응급처치 ··········································································································· 256
2. 응급처치(First Aid)란? ···················································································· 256
3. 응급처치 시 숙지해야 할 법적인 문제 ······························································ 257

4. 상황별 응급처치 ······························································································· 258
5. 심폐소생술········································································································ 259
6. 안전장비 및 기구 사용방법··············································································· 260
1) 자동심장충격기 사용법 / 260
2) 소화기 / 261

제5절 해외 보험사고 발생시 대처요령

1. 주요 상품별 보장내용······················································································· 262
1) 해외여행보험 / 262
2) 해외 보험사고발생시 대처요령 및 구비서류 / 263
3) 유의사항 / 265


Chapter 06 실무외국어

1. 출국 업무((Departure Formalities / 出 ?業務 / 出???) ······················· 272
1) 기내에서(In the flight / 機?で / 在?机里 Zai f?ij? li) / 273
2) 입국심사(C.I.Q / 入 ?審査/ 入境?? Rujing ji?ncha) / 280

2. 현지 업무(Filed Work / 現地地務 / ?地?? D?ngdi yewu)······················· 290
1) 호텔 내에서(In the Hotel / ホテル?で / 在?店里 Zai fandian li) / 290
2) 이동(기차, 버스, 배편 등) / Transportation(By Train, By Bus, By Ship)
/ 移 動(電車? バス? 船便など) / 交通工具(火?? 汽?? 船等) /
Ji?ot?ngg?ngju(hu?ch?? qich?? chuan d?ng) / 301
3) 관광지에서(At the Tourism Sites / ?光地で / 在旅游? Zai l?youq?) / 309
4) 식당에서(In the Restaurant / 食 堂で / 在餐? Zai c?nt?ng) / 312
5) 쇼핑센터에서(At the Shopping center / ショッピングセンタ?で / 在?物中心 Zai gouwuzh?ngx?n) / 313

3. 귀국업무(Homecoming Affairs / ? ?業 務 / 回??? Huiguo yewu)········ 315
1) 현지 공항에서(At the Airport / 現地空港 で / 在?地机? / Zai d?ngdi j?ch?ng) / 315
2) 환승의 경우(For the Transit Passenger / ? か り換 えの場 合 / ?机? Zhu?nj? shi) / 325

4. 응급사항 발생 시(병원, 경찰서 등) / Emergent Situation(At the Hospital, At the Police Station)
/ ?おうきゅう 急事じこう項はっせい ?生時じ (びょういん 病院? 警けい察さつ署しょなど) / ?生?急情??(?
院? 警察局等) F?sh?ng j?nji qingkuang shi(y?yuan? j?ngchaju d?ng) ·············· 327
on the street / ?光地 あるいは市 街で顧 客が負 傷した場 合 / 在旅游?或者
路上受?的情? / Zai L?youq? huozh? lushang shoush?ng de qingkuang) / 327
2) 병원 진료 시(Hospital practice / 病 院診 療時 / 在?院看病的?候 Zai y?yuan
kanbing de shihou) / 330
3) 경찰서에서(At the Police Station / 警察署で / 在警察局 Zai j?ngchaju) / 334
1) 관광지 혹은 거리에서 고객이 다쳤을 경우(When injured at sightseeing section or


Chapter 07 자격증대비 연습문제집

1. 여행업 실무 연습문제······················································································· 340
2. 관광법규 연습문제···························································································· 349
3. 국외여행 인솔실무 연습문제 ············································································ 374
4. 세계관광과 문화 연습문제················································································ 390
5. 해외여행 안전관리 연습문제 ············································································ 417

참고문헌··········································································································· 426