Chapter 01 여행사 실무

제1절 여행업의 이해 2
1. 여행업 개념 ··············································································································································· 2
2. 여행업 형태 ··············································································································································· 3
1) 관광진흥법 상의 여행업 형태 / 4
2) 유통기준으로 본 여행업 형태 / 6
3) 유통구조 상의 역할로 본 여행업 형태 / 7
3. 여행업 기능 및 역할 ···························································································································· 9
1) 여행자 측면에서 본 기능 및 역할 / 9
2) 공급자 측면에서 본 기능 및 역할 / 10
3) 업무내용 면에서의 기능 및 역할 / 11
제2절 여행사 실무 12
1. 여행상품의 구성요소····························································································································12
2. 여행업무의 흐름······································································································································14
3. 여행업무·······················································································································································15
1) 외국인여행업무[인바운드업무(inbound business)] / 15
2) 국외여행업무(outbound business) / 16
3) 국내여행업무(domestic business) / 20

Chapter 02 관광법규

제1절 관광진흥법 관련법령 24
1. 관광진흥법···················································································································································24
2. 관광진흥법 시행령·································································································································30
3. 관광진흥법 시행규칙 ··························································································································31
제2절 여권법 관련법령 35
1. 여권법·····························································································································································35
2. 여권법 시행령··········································································································································48
제3절 출입국 관리법 관련법령 52
1. 출입국 관리법 ··········································································································································52
2. 출입국 관리법 시행령 ························································································································57
제4절 병역법 관련법령 58
1. 병역법·····························································································································································58
2. 병역법 시행규칙······································································································································60
제5절 관세법 관련법령 67
1. 관세법·····························································································································································67
2. 관세법 시행규칙······································································································································67
3. 세관 관련법령···········································································································································70
1) 해외여행자 세관절차 / 70
2) 출국 시 유의사항 / 72
3) 입국 시 유의사항 / 74
4) 외국세관 여행자 통관안내 / 78

Chapter 03 국외여행인솔자 실무

제1절 국외여행인솔자의 개념 82
1. 국외여행인솔자의 개념과 유형·········································································································82
1) 국외여행인솔자의 개념 / 82
2) 국외여행인솔자의 유형 / 83
2. 국외여행인솔자의 자격요건(역할과 자세)················································································83
1) 법적 자격요건 / 83
2) 국외여행인솔자의 역할 / 84
제2절 국외여행인솔자의 기본지식 85
1. 여권 및 비자··················································································································································85
1) 여권 / 85
2) 여권의 필요성과 용도 / 85
3) 여행증명서(Travel Certification Passport) / 85
4) 사증(VISA) / 86
2. 항공 및 수하물············································································································································86
1) 항공권 / 86
2) 도시(공항), 항공사 코드 / 88
3) 수하물 / 90
3. 환전 및 여행자보험··································································································································91
1) 환전 / 91
2) 여행자보험 / 93
4. 공항 및 CIQ···················································································································································94
1) 공항 / 94
2) C.I.Q 시설 / 95
제3절 출장준비업무 97
1. 회사관련업무················································································································································97
1) 행사관련서류 수령 및 확인 / 97
2) 여행조건의 확인 / 103
3) 행사진행비용의 수령 및 확인 / 104
2. 여행객 관련업무······································································································································105
1) 여행단체의 특성파악 / 105
2) 여행객과의 사전접촉 / 106
3. 국외여행인솔자 개인 준비사항·····································································································107
1) 여행지역 정보 숙지 / 107
2) 개인준비물 / 109
3) 복장 / 110
제4절 출입국업무 110
1. 출국업무························································································································································110
1) 사전준비 업무 / 110
2) 여행객 미팅 / 111
3) 출국안내 / 114
4) 출국심사 및 탑승 - C.I.Q(Customs, Immigration, Quarantine) / 115
2. 탑승 및 기내업무····································································································································118
1) 기내업무 / 118
2) 경유(Transit)와 환승(Transfer)업무 / 120
3. 입국업무·······················································································································································122
1) 도착 / 122
2) 검역(Quarantine) / 123
3) 입국심사(Immigration Inspection) / 123
4) 위탁수하물 인수(Baggage Claim) / 124
5) 세관검사(Customs Declaration) / 125
6) 환영홀 / 126
제5절 현지행사 진행업무 127
1. 현지가이드 미팅 및 이동····················································································································127
1) 현지가이드 미팅 / 127
2) 이동 / 127
2. 호텔업무·······················································································································································129
1) 호텔 체크인(check-in) / 129
2) 호텔시설 이용 관련 안내사항 / 130
3) 퇴실업무(check-out) / 133
3. 행사진행업무·············································································································································133
1) 관광 / 133
2) 식사 / 138
3) 쇼핑 / 140 4) 선택관광(Optional Tour) / 141
제6절 귀국 및 위기관리 업무 141
1. 귀국업무························································································································································141
1) 귀국 전 업무 / 141
2) 국내 입국업무 / 145
3) 귀국 후 업무 / 146
2. 위기관리 업무···········································································································································148
1) 위기관리 기본자세 / 148
2) 사고대책 및 조치 / 149

Chapter 04 세계관광과 문화

1. 아시아·····························································································································································158
1) 중국 / 158
2) 태국 / 163
3) 캄보디아 / 167
4) 베트남 / 170
5) 싱가포르 / 174
2. 유럽·································································································································································177
1) 영국 / 178
2) 프랑스 / 181
3) 스위스 / 184
4) 이탈리아 / 187
5) 독일 / 190
6) 터키 / 193
3. 아메리카·······················································································································································196
1) 캐나다 / 196
2) 미국 / 200

Chapter 05 해외여행 안전관리

제1절 관광안전 206
1. 관광안전 정의············································································································································206
2. 재난사고 유형 및 정의························································································································207
1) 자연재난 / 207
2) 사회재난 / 208
3. 여행경보제도·············································································································································208
1) 여행경보 지정절차 / 208
2) 특별여행경보 / 209
3) 여행경보단계별 행동 지침 / 210
4) 여행금지국가 방문 시 처벌 및 여행 취소 시 비용부담 / 210
제2절 재난별 대응방안 211
1. 사전점검························································································································································211
1) 숙소에 대한 사전 안전점검 / 211
2) 이용차량에 대한 사전 안전점검 / 211
3) 이용 선박에 대한 사전 안전점검 / 212
4) 식당 위생 상태 사전 점검 / 212
2. 자연재난 행동요령·································································································································212
1) 태풍 / 212
2) 지진 / 213
3) 화산폭발 / 214
4) 지진해일 / 214
3. 사회재난 행동요령·································································································································215
1) 화재 / 215
2) 감염병 예방 / 216
3) 항공기 사고 / 216
제3절 위기상황별 대처 요령 217
1. 분실/도난······················································································································································217
1) 여권 분실 / 217
2) 현금/수표 분실 / 217
3) 수하물 분실 / 217
4) 여행 용품 도난 등 / 217
2. 부당 구금 및 체포···································································································································219
3. 인질 납치·····················································································································································219
4. 교통사고·······················································································································································220
5. 자연재해·······················································································································································220
6. 시위/전쟁·····················································································································································221
7. 테러/폭발·····················································································································································221
8. 마약소지 운반···········································································································································222
9. 여행 중 사망···············································································································································223
제4절 응급 상황 시 대처방안 224
1. 응급처치························································································································································224
2. 응급처치(First Aid)란?························································································································224
3. 응급처치 시 숙지해야 할 법적인 문제······················································································225
4. 상황별 응급처치······································································································································226
5. 심폐소생술··················································································································································227
6. 안전장비 및 기구 사용방법··············································································································228
1) 자동심장충격기 사용법 / 228
2) 소화기 / 229
제5절 해외 보험사고 발생시 대처요령 230
1. 주요 상품별 보장내용···························································································································230
1) 해외여행보험 / 230
2) 해외 보험사고발생시 대처요령 및 구비서류 / 231
3) 유의사항 / 233

Chapter 06 실무외국어

1. 출국 업무((Departure Formalities / 出 ?業務 / 出???) ······················· 240
1) 기내에서(In the flight / 機?で / 在?机里 Zai f?ij? li) / 241
2) 입국심사(C.I.Q / 入 ?審査/ 入境?? Rujing ji?ncha) / 248
2. 현지 업무(Filed Work / 現地地務 / ?地?? D?ngdi yewu)······················· 258
1) 호텔 내에서(In the Hotel / ホテル?で / 在?店里 Zai fandian li) / 258
2) 이동(기차, 버스, 배편 등) / Transportation(By Train, By Bus, By Ship)
/ 移 動(電車? バス? 船便など) / 交通工具(火?? 汽?? 船等) /
Ji?ot?ngg?ngju(hu?ch?? qich?? chuan d?ng) / 269
3) 관광지에서(At the Tourism Sites / ?光地で / 在旅游? Zai l?youq?) / 277
4) 식당에서(In the Restaurant / 食 堂で / 在餐? Zai c?nt?ng) / 280
5) 쇼핑센터에서(At the Shopping center / ショッピングセンタ?で / 在?物中心 Zai gouwuzh?ngx?n) / 281
3. 귀국업무(Homecoming Affairs / ? ?業 務 / 回??? Huiguo yewu)········ 283
1) 현지 공항에서(At the Airport / 現地空港 で / 在?地机? / Zai d?ngdi j?ch?ng) / 283
2) 환승의 경우(For the Transit Passenger / ? か り換 えの場 合 / ?机? Zhu?nj? shi) / 293
4. 응급사항 발생 시(병원, 경찰서 등) / Emergent Situation(At the Hospital, At the Police Station)
/ ?おうきゅう 急事じこう項はっせい ?生時じ (びょういん 病院? 警けい察さつ署しょなど) / ?生?急情??(?
院? 警察局等) F?sh?ng j?nji qingkuang shi(y?yuan? j?ngchaju d?ng) ·············· 295
1) 관광지 혹은 거리에서 고객이 다쳤을 경우(When injured at sightseeing
section or on the street / ?光地 あるいは市 街で顧 客が負 傷した場 合 / 在旅游?或者
路上受?的情? / Zai L?youq? huozh? lushang shoush?ng de qingkuang) / 295
2) 병원 진료 시(Hospital practice / 病 院診 療時 / 在?院看病的?候 Zai y?yuan kanbing de shihou) / 298
3) 경찰서에서(At the Police Station / 警察署で / 在警察局 Zai j?ngchaju) / 302

Chapter 07 자격증대비 연습문제집

1. 여행업 실무 연습문제······················································································· 308
2. 관광법규 연습문제···························································································· 317
3. 국외여행 인솔실무 연습문제 ············································································ 342
4. 세계관광과 문화 연습문제················································································ 358
5. 해외여행 안전관리 연습문제 ············································································ 385

참고문헌··········································································································· 394