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1. When Conversations Seem impossible 1
2. The Seven Fundamentals of Good Conversations 9 3. Beginner Level: Nine Ways to Start Changing Minds 33 4. Intermediate Level: Seven Ways to Improve Your Interventions 71 5. Five Advanced Skills for Contentious Conversations 95 6. Six Expert Skills to Engage the Close-Minded 131 7. Master Level: Two Keys to Conversing with Ideologues 157 8. Conclusion 179 Acknowledgments 181 Notes 183 Bibliography 221 Index 235 |
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