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Prologue: Reengineering for the Twenty-first Century
1 The Crisis That Will Not Go Away 2 Reengineering: The Path to Change 3 Rethinking Business Processes 4 The New World of Work 5 The Enabling Role of Information Technology 6 Who Will Reengineer? 7 The Hunt for Reengineering Opportunites 8 The Experience of Process Redesign 9 Embarking on Reengineering 10 One Company's Experience: Duke Power 11 One Company's Experience: IBM 12 One Company's Experience: Deere 13 Succeeding at Reengineering Epilogue Frequently Asked Questions (FAQs) Index |
Michael Hammer