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Introduction: This thing called marketization Anthony Lowrie and Jane Hemsley-Brown 1. Strategic, competitive, and co-operative approaches to internationalisation in European business schools Roger Bennett and Rita Kottasz 2. Marketing strategy implementation in higher education: A mixed approach for model development and testing Vik Naidoo and Terry Wu 3. The consumerist turn in higher education: Policy aspirations and outcomes Rajani Naidoo, Avi Shankar and Ekant Veer 4. Market subjectivity and neoliberal governmentality in higher education Rohit Varman, Biswatosh Saha and Per Skalen 5. Using student-choice behaviour to estimate tuition elasticity in higher education Robert E. Carter and David J. Curry 6. The effects of pre-enrolment emotions and peer group interaction on students’ satisfaction Adrian Palmer and Nicole Koenig-Lewis 7. The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education: An empirical examination Lesley Ledden, Stavros P. Kalafatis and Alex Mathioudakis 8. Service recovery in higher education: Does national culture play a role? Thorsten Gruber, Ilma Nur Chowdhury and Alexander E. Reppel |