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1. Introduction: The marketing / accounting interface Robin Roslender & Richard M.S. Wilson 2. The marketing accounting interface ? lessons and limitations Baljit K. Sidhu & John H. Roberts 3. Exploring accounting and market orientation: an interfunctional case study Robert M. Inglis 4. The recognition and measurement of brand assets: an exploration of the accounting/marketing interface Nevine El-Tawy & Tony Tollington 5. Assessing marketing performance: don't settle for a silver metric Tim Ambler & John H. Roberts 6. Marketing/accounting synergy: a discussion of its potential and evidence in e-business planning Paul Phillips & Sue Vaux Halliday 7. Exploring the potential of customer accounting: a synthesis of the accounting and marketing literatures Lisa McManus & Chris Guilding 8. Examining the theoretical influences of customer valuation metrics Kenneth Weir 9. Accounting is from Mars, marketing is from Venus: establishing common ground for the concept of customer profitability Robin Gleaves, Jamie Burton, Jan Kitshoff, Ken Bates & Mark Whittington 10. Determining the indirect value of a customer Lynette Ryals 11. The marketing / accounting synergy: a final word but certainly not the last word Robin Roslender & Richard M.S. Wilson |