Part I: Innovation in Business Models and Digital Outsourcing

1. Strategic Sourcing in Turbulent Times: The Impact of Trust and Partnership: Robert J. Benson and Pieter M. Ribbers



2. Influence of New Business Models and Technology on Technology Strategy and Partnerships: Christopher P. Holland



3. Enterprise Architecture: Marlies van Steenbergen



4. Agile and DevOps in the Context of Enterprise Architecture & IT Architecture: Bill Schiano



5. Supply Chain Coordination and Integration: Jos van Hillegersberg1 and Dissa R. Chandra



6. Offshore Outsourcing: Hans Solli-Sæther and Petter Gottschalk



7. Impact Sourcing (Socially Responsible Outsourcing): Prof. Ron Babin and Prof. Brian Nicholson



8. Samurais and Ninjas: Ambidexterity @ AXA Konzern AG: Antje Susanne Koch, Pieter Ribbers and Anne-Francoise Rutkowski



9. Can Outsourcing Improve Competitive Advantage in Direct Retail Banking? Julia Kotlarsky and Jan Teckemeyer



Part II: Interorganizational Relations and Transfer



10. Governing and Orchestrating Relationships in Outsourcing with Multiple Vendors: Albert Plugge and Marijn Janssen



11. Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility: Oliver Krancher



12. Tackling the Challenge of Transition Thases with KAIWA: How to Steer the Critical Success Factors of Human Interaction: Erik Wende and Andre Mertel



13. Parties, Partners and the Law. Some Contractual and Compliance Issues in Digital Outsourcing: Kees C. Stuurman



Part III: From On-site-to Cloud



14. Welcome Mission Critical Cloud: Arjan Eriks



15. Gravitation of SaaS-Centric Cloud Platforms: Andre Halckenhaeusser, Armin Heinzl and Kai Spohrer



16. Governing Cloud Computing Services: Mathew Mertens, Steven De Haes and Tim Huygh



17. When the Cloud Runs out of its Silver Lining: Kiron Ravindran, Juan Manuel Gonzalez Munoz and Alex van den Bergh



Part IV: Developments to Come



Chapter
18. Blockchain and other Distributed Ledgers: Eddy H.J. Vaassen



Chapter
19. Internet of Things: Marcel Baron