Part 1. Office Talk
Chapter 1. Greetings & Introductions
Chapter 2. Inquiries, Requests, Proposals & Adive
Chapter 3. Complaints, Conflicts & Reconciliations
Chapter 4. Compliments, Congratulations & Encouragement
Chapter 5. Social Life

Part 2. Phone Talk
Chapter 6. Receiving Call
Chapter 7. Making Call

Part 3. With a Buyer
Chapter 8. A Business Meeting
Chapter 9. Talking with a Buyer1
Chapter 10. Talking with a Buyer2

Part 4. Business Trip
Chapter 11. Reserving a Flight and a Hotel Room
Chapter 12. Transporation
Chapter 13. At a Restaurant
Chapter 14. At a Bar

Part 5. Business Letters
Chapter 15. Formal Business Letters
Chapter 16. Short Email Letters

Appendix- Job Interview