소득공제
수입
직수입양서
Communicating in Extreme Crises
Lessons from the Edge
Paperback, 1st Edition
Tachkova, Elina R. / Coombs, W. Timothy
Routledge
2023.09.25.
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책소개
목차
|
1 Evidence-based crisis communication: how research helps us to understand what works Research methods: creating evidence Evidence-based approach to crisis communication Summary References 2 The basics of crisis management Risk management Crisis management The regenerative model Summary References 3 Understanding the value of and limitations to crisis communication Crisis communication Crisis interventions Summary References 4 Mapping extreme crises as part of crisis preparation Crisis types: the starting point for preparation Crisis preparation: basics and consideration of extreme crises Summary References 5 Understanding extreme crises: management misconduct and scansis Moral outrage: basics and connection to crises Management misconduct Scansis Race and crisis Why worry about extreme crises Summary References 6 Considering boundary conditions and rethinking crisis communication outcomes Boundary conditions Danger: flawed conclusions about crisis interventions in extreme crises Rethinking crisis outcomes Summary References 7 Articulating guidance for extreme crises Extreme crises: the role of moral outrage Optimal crisis interventions following extreme crises Guidance for crisis practitioners Future direction for crisis communication research Summary References 8 VW emissions scandal Background on Volkswagen (VW) Description of the emissions scandal Overview of the crisis intervention Summary of stakeholder reactions Discussion questions References 9 Purdue Pharma and OxyContin crisis Background on Purdue Pharma Description of the OxyContin crisis Overview of crisis intervention Summary of stakeholder reactions Discussion questions References 10 BP and the Texas City explosion, 2005 Background on BP Description of the Texas City explosion Overview of the crisis intervention Summary of stakeholder reactions Discussion questions References 11 Westpac money laundering Background on Westpac Description of the Westpac money laundering case Overview of the crisis intervention Reactions to the crisis and crisis interventions Discussion questions References 12 Wells Fargo and secret accounts Background on Wells Fargo Description of secret accounts case Overview of crisis intervention Summary of stakeholder reactions Discussion questions References 13 EF Hutton and check-kiting Background on EF Hutton Description of EF Hutton check-kiting case Overview of crisis interventions Summary of stakeholder reactions Discussion questions References 14 The Mylan Pharmaceuticals price hike Background on Mylan Pharmaceuticals Description of the Mylan price hike case Overview of crisis intervention Summary of stakeholder reactions Discussion questions References 15 Rio Tinto destroys cultural site Background on Rio Tinto Description of the Juukan Gorge case Overview of crisis interventions Summary of stakeholder reactions Discussion questions References 16 COVID-19 and pandemic communication What is a pandemic, and how does it affect organizations? Anxiety as a driver for pandemic communication Sample COVID-19 messages Discussion questions References 17 What we have learned Models of crisis management Reflecting on the importance of the crisis intervention Guidance for extremophile crisis managers Conclusion References Index |
관련 분류
품목정보
- 발행일
- 2023년 09월 25일
- 쪽수, 무게, 크기
- 158쪽 | 310g | 160*230mm
- ISBN13
- 9780367556815
리뷰/한줄평0
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해외거래처에서 품절인 경우, 2차 거래선을 통해 유럽과 미국 출판사로 직접 수입이 진행될 수 있습니다.
수입 진행 시점으로 부터 2~3주가 추가로 소요되며, 해외에서도 유통이 원활하지 않은 도서는 품절 안내가 지연될 수 있습니다.
해당 경우, 문자와 메일로 별도 안내를 드리고 있사오니 마이페이지에서 휴대전화번호와 메일주소를 다시 한번 확인해주시기 바랍니다.
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