Dedication

Foreword

Preface

Acknowledgements

List of contributors

List of Figures, Tables and Infographics

Part I: Introduction

Chapter 1: A world turned upside down

Ralph Tench, Juan Meng and Angeles Moreno

Part II: Observations and responses from communication professionals around the world

Chapter 2: A question of trust: Exploring trust concepts, experiences, and early observations from Europe

Chiara Valentini, Øyvind Ihlen and Ralph Tench

Chapter 3: Communication professionals’ adaptation to COVID-19 impacts in North America

Juan Meng, Bryan Reber and Tong Xie

Chapter 4: Latin America and the strategic communication dilemma in times of COVID-19

Alejandro Alvarez-Nobell, Juan-Carlos Molleda, Angeles Moreno and Ana Maria Suarez-Monsalve

Part III: Global perspectives on COVID-19 communication

ASIA

Chapter 5: Assessing COVID-19 communication in China:

Communication channels, sources for information, and information retention

Juan Meng, Ruoyu Sun, Tong Xie and Zhao Wang

EUROPE ? SOUTH

Chapter 6: "I am impressed by how quickly they changed": The impact of CSR communication initiatives during COVID-19 among millennials in Italy

Elanor Colleoni, Mirko Olivieri, Stefania Romenti and Grazia Murtarelli

Chapter 7: Risk communication and disinformation in Portugal: How media consumption affects the understanding of COVID-19 health-protective messages

Gisela Goncalves, Valeriano Pineiro-Naval and Sonia de Sa

Chapter 8: COVID-19 information seeking in Spain: How media use affects trust in the government

Cristina Navarro, Angeles Moreno and Cristina Fuentes-Lara

EUROPE ? NORTH

Chapter 9: The good, the bad and the ugly: Learning lessons from the UK’s COVID-19 communication

Ralph Tench and Gemma Bridge

Chapter 10: Public trust in governments’ communicating with intermediaries: Finnish and Swedish governments during the COVID-19 pandemic

Chiara Valentini and Mark Badham

Chapter 11: Experiencing COVID-19 in Denmark, Norway and Sweden: The role of the Nordic model

Øyvind Ihlen, Bengt Johansson and Mark Blach-Ørsten

AMERICA ? SOUTH

Chapter 12: Strategic communication and left-wing populist governments: The paradigmatic case of crisis management due to COVID-19 in Argentina

Alejandro Alvarez-Nobell

Chapter 13: Brazil and the COVID-19 pandemic: Crisis communication management as opposed to public communication

Andreia Silveira Athaydes, Karen Cristina Kraemer Abreu, Marcus Vinicius de Jesus

AMERICA ? NORTH

Chapter 14: Factors influencing Americans’ preventive behaviours during the COVID-19 pandemic: Lessons for strategic health and risk communicators

Sung In Choi, Yan Jin and Mark Badham

EUROPE ? EAST AND SOUTH EAST

Chapter 15: Crisis communication by the government of Georgia during the COVID-19 pandemic

Natia Kaladze, Leli Bibilashvili and Mari Bandzeladze

Chapter 16: Information-seeking behaviour and governmental communication assessment during the COVID-19 pandemic in Romania

Camelia Cmeciu, Anca Anton, Anamaria Nicola

Chapter 17: COVID-19 communication in Turkey: Exploring the public’s information-seeking behaviour

Ozlem Alikılıc, Ebru Gokaliler and ?nanc Alikılıc

AFRICA

Chapter 18: An African perspective of COVID-19 communication: Citizens’ perspectives and sense-making of the pandemic in Nigeria

Chinedu Jude Nwasum, Ezinne Chioma Abaneme and Aloysius Chukwuebuka Ifeanyichukwu

Part IV: Conclusion

Chapter 19: Implications for the future of strategic communications from the COVID-19 pandemic

Ralph Tench, Juan Meng and Angeles Moreno

Index